Refunds & Returns

REFUNDS - All our items are non refundable.

EXCHANGES - However, if you are unhappy with your purchase, you can opt to exchange your item for another. If the new item is less in price from the original item, we will not refund the difference. If the item is more than the original item, you can top up the difference. You can also opt to choose several items to make up the original item's price. 

Our returns policy extends 7 days from date of purchase. If 7 days have gone by since your purchase, unfortunately we will not be able to offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with hygiene tags and labels intact.

To complete your exchange, we require a receipt or proof of purchase, which can be sent via email.

There are certain situations where exchanges will not be granted (if applicable)

  • Items with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 7 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If you are approved, then your replacement purchase will be processed, within a certain amount of days and we will notify you via email.

SALE ITEMS - Only regular priced items may be exchanged, unfortunately sale items cannot be refunded or exchanged.

SHIPPING - You will be responsible for your own shipping costs for returning your item and well as the cost of shipping the replacement item back to you. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and if we do not, we will not be able to process your exchange. 

Sun Thing Cool reserves the right to reject the returns of goods which are not returned in accordance with our Refunds & Returns Policy.